Return Policy

Return Policy for Print-on-Demand Merchandise

Thank you for shopping with us! We are committed to ensuring your satisfaction with our print-on-demand products. Please review our return policy below, which applies to the following merchandise: t-shirts, hoodies, mugs, bags, hats, prints, phone cases, and keychains.

1. Returns and Refunds

We do not accept returns or exchanges for print-on-demand merchandise unless the item meets one of the following criteria:

Defective Products: The item arrives damaged or contains a manufacturing defect.
Incorrect Orders: The item you received does not match your order (e.g., wrong size, color, design, or product type).

2. Reporting an Issue

If you believe your item qualifies for a refund or replacement, please contact us within 30 days of receiving your order. Provide the following details to help us resolve your issue:

Your order number.
A detailed description of the problem.
Clear photos of the item(s) showing the issue.

3. Resolution Process

Once your claim is approved, we will provide one of the following solutions:

A replacement item will be sent at no additional cost.
A full or partial refund will be issued, depending on the specific issue.

Please note: You do not need to return the defective or incorrect item.

4. Non-Returnable Items

We cannot accept returns or offer refunds for the following situations:

Items damaged due to improper care or use by the customer.
Change-of-mind requests (e.g., you no longer want the product or ordered the wrong size).
Custom orders with no production or shipping errors.

5. Shipping Delays

While we strive for timely delivery, shipping delays caused by carriers are beyond our control and are not eligible for refunds. If you believe your order is lost in transit, please contact us, and we will investigate the issue.

6. How to Contact Us

If you have any questions or need to report an issue, please contact our customer service team at inquiries@symbolicworldpress.com. We are here to help and ensure your satisfaction with our print-on-demand products.

Return Policy for Book Orders

We take pride in the quality of our book offerings and aim to ensure every order meets your expectations. Please review the return policy for books below:

1. Returns and Refunds for Books

We only accept returns for book orders in the following circumstances:

General Conditions

Proof of Purchase: A receipt, order number, or proof of purchase found in our system is required for all replacement requests.
Return Requirement: In some cases, defective or incorrect books may need to be returned. Instructions will be provided.
Timeframes: Ensure all replacement requests are submitted within the specified periods outlined below.

Books Damaged in Transit

If your book arrives damaged, we will replace it free of charge. To process your request:

Notify us within 14 days of delivery.
Provide photos of the damaged book and its packaging.

Defective Copies

We stand behind the quality of our books. If you receive a defective copy (e.g., misprints, missing pages, or faulty binding):

Contact us within 30 days of receipt.
Attach proof of purchase and photos of the defect.

Incorrect Orders

If you receive an incorrect item, we will replace it promptly. Returns can be made as well:

Report the issue within 14 days.
Return the incorrect book using the prepaid shipping label we provide.

Lost Shipments

If your book is lost during transit:

Notify us after the expected delivery date has passed.
We will confirm the loss with the carrier and issue a replacement.

E-Books and Digital Content

E-books are non-refundable, but we may allow redownloads or replacements if technical issues occur.

Bulk Orders and Custom-Printed Books

For bulk purchases or custom orders:

Replacements for defects are available on a case-by-case basis.
Please contact our customer service team for assistance.

International Orders (Outside of the United States)

For international orders found outside of the United States, replacements may take longer due to shipping times. Additional steps may apply, and our team will assist you throughout the process.

Shipping costs for return orders are usually too expensive, so we do not provide shipping labels for returns outside of the United States.

Customer Errors (e.g., Incorrect Shipping Address)

We understand that mistakes happen, and we strive to assist our customers in resolving such issues. If you entered an incorrect shipping address or made another error during the ordering process:

Before Shipment: Contact us immediately. If the book has not yet shipped, we can update the address at no additional cost.
After Shipment:

If the package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply.
If the package is delivered to the wrong address, we can assist you in tracking the package, but we cannot guarantee a replacement.

Please note: It is the customer’s responsibility to verify all order details before completing the purchase.

2. Reporting an Issue

If your book order meets the above criteria, please contact us within 14 days of delivery to initiate a return. Be sure to provide:

Your order number.
A detailed description of the issue.
Clear photos of the book(s) showing the damage, defect, or incorrect item received.

3. Resolution Process

Once your issue is approved, we will provide one of the following solutions:

A replacement book at no additional cost.
A refund for the defective or incorrect item.

4. Non-Returnable Conditions for Books

We cannot accept returns or provide refunds for the following:

Books damaged after delivery due to improper handling, care, or use.
Change-of-mind returns (e.g., you no longer want the book or ordered the wrong title).
Returns requested more than 14 days after delivery.

5. How to Contact Us

For any questions or to report an issue with your book order, please reach out to our customer service team at inquiries@symbolicworldpress.com. We’re here to assist and ensure your satisfaction with your purchase.